Refund policy

We want you to feel confident in your purchase. If something isn’t right, we’re here to help. Please note that the following policy applies to our ready-made retail products only and not our larger custom projects.

Order Cancellations (Non-EU Orders)

For orders shipping to countries outside of the European Union, you may cancel your order within 6 hours of placing it by contacting us at geniusfab@gmail.com.

After 6 hours, orders may already be in processing or production and may no longer be eligible for cancellation.

10-Day Return Window

You have 10 days from the date of delivery to request a return.

Return Eligibility

To qualify for a return, items must:

  • Be unaltered

Because we sell metal products, we cannot accept returns on items that have been installed, welded, cut, drilled, painted, modified, or altered in any way.

If you’re unsure whether your item qualifies, feel free to email us; we’re happy to help!

How to Start a Return

To begin a return, email us at geniusfab@gmail.com within 10 days of delivery.

If your return is approved, we will:

  • Provide a prepaid return shipping label

  • Send clear instructions for returning your item

The cost of return shipping will be deducted from your refund. This allows us to make the process simple and convenient without requiring you to arrange shipping yourself.

Please note that items returned without prior approval cannot be accepted.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us right away. We’ll make it right as quickly as possible and in these cases, we’ll cover the return shipping cost.

Non-Returnable Items

We’re unable to accept returns for:

  • Custom or made-to-order items

  • Special orders

  • Modified or installed products

  • Clearance or sale items

  • Gift cards

Refunds

Once we receive and inspect your return, we’ll notify you about the approval status.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that original shipping charges are non-refundable, and return shipping costs (if applicable) will be deducted from your refund.

If you haven’t received your refund after 15 business days from approval, please contact us at geniusfab@gmail.com.